Ultimate Service - Second To None

When team leader Brandon Grass set out to choose a brokerage it was imperative for him to select one that aligned with his visions of providing his client's service that is second to none. In Brandon first year with the Coldwell Banker brand, he was able to achieve the prestigious Ultimate Service Award. With a background in customer service for over fifteen years, Brandon understands the importance of exceeding the client's expectations during each and every interaction, not just during the transaction but long after. As a licensed team with Coldwell Banker Horizon Realty in Kelowna BC, the Residence Real Estate Group joined forces with the award-winning brokerage who has successfully maintained a ninety-eight percent overall customer satisfaction rating for twenty consecutive years. Now that’s Ultimate Service!

You're probably asking yourself, what is Coldwell Banker® Ultimate Service® all about?

WE LISTEN
We want to know what things are most important to you, the customer. Tell us. We’ll listen.

TOGETHER WE SET OUR WRITTEN SERVICE STANDARDS
Together we’ll develop a customized service plan that reflects your specific needs. We will live up to these written commitments, or you have the right to cancel your Buyer’s or Seller’s agreement. How’s that for service on your terms!

YOU EVALUATE US
We’ve surveyed thousands of customers from coast to coast. Their needs, wishes and expectations have helped us establish the high standards of performance we work so hard to provide to every customer – every time. That’s why when our job is done, we’ll ask you to complete a Customer Satisfaction Survey telling us how we did and how we can improve.

ULTIMATE RESULTS – ULTIMATE SERVICE
We take everything we’ve learned along the way and use it to continually improve the services we offer. Over 100 years ago, Coldwell Banker was formed on the fundamental premise of placing our customer's needs above all else. This commitment has led to many innovations which have been adopted as industry standards, helping to make Coldwell Banker a leader in our field. If you’re looking for a complete program backed by the best guarantees in the business, that puts you in control come to Coldwell Banker. Discover for yourself what Ultimate Service® is all about. *Based on survey responses from over 70,000 Canadian home buyers and sellers. 

If you would like to know about the quality of service you can expect from the Residence Real Estate Group, read our testimonials they've given us what you might call the Ultimate Compliment.